Frequently Asked Questions

1. I have a question about an item. What do I do?

You may contact us by sending an email to questions@acantiques.com. Please be sure to include the item number in your correspondence.

2. What are the delivery charges for my item?

Our delivery prices are always listed in our descriptions. For additional information see our shipping page

3. I want to buy an item. What do I do?

You may email us at sales@acantiques.com. Please include the description and stock number of the item(s) that you are interested in purchasing. We accept Visa, Master Card, Discover, American Express, money order or personal check as payment for purchases. Maine Residents are subject to a 5% Maine Sales Tax. Merchandise picked up by the buyer from our warehouse in Maine is subject to 5% Maine Sales Tax. If you are purchasing the item for re-sale, you must produce a valid Seller's Certificate for exemption from sales tax.

4. How do I know if my purchase will fit in my home?

In the catalog, we give the dimensions for each item. Keep in mind that we are listing the maximum dimensions. For example, a china closet with a curved front will have the depth measured from the back to the farthest point of the curved front as well as the height being measured to the highest point.

5. How do I know if the item I am interested in is in original condition?

We try to describe items as accurately as we can. Condition is a relative term. The following is a glossary of a few terms we use:

"Excellent Original" - An item with a clear original finish. The grain of the wood is plainly visible and there are few, if any, age marks on the wood surface. The item will be professionally cleaned by our experts at AC Antiques.

"Good Original" - Like the above with some minor touch ups. Some spots might have minor crazing in the finish and the surface may have small nicks or scratches.

"Fair Original" - The piece will generally be dark with some crazing of the finish. In some places, the grain of the wood may be hard to distinguish.

"Restored Original" - Some finishes are in very good shape but have accumulated dirt and wax build-up over the years. We thoroughly clean and over-spray the piece with a dull-rub clear-lacquer finish to give a consistent appearance, adding depth to the finish.

"Refinished" - If a piece is in fine condition but has a highly crackled finish or surface scratches, we will remove the old finishes and apply a transparent wood stain with multiple coats of medium rubbed lacquer. You can expect a clear, even finish with the grain of the wood very bold.

"Cleaned" - Every one of our items is hand-cleaned with Restore-A-Finish, which feeds the wood, brightens the finish, and blends most minor surface scratches.

Wednesday, March 10, 2010

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